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| Browse nTelos Careers West Virginia |
| Engineering, Operations, IT and Misc. Technical |
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Data Network Engineer
Job Responsibilities:
The Wireless Data Network Engineer’s responsibility and overall purpose is to ensure the life, functionality and growth of the NTELOS wireless data network, as well as play a leadership role in the design and implementation of network practices and services. The Wireless Data Network Engineer will have the sole responsibility of the core data network, relative to a hierarchical model.
- Plan and engineer MPLS, VoIP, Video/IP, Metro Ethernet, MPLS VPN’s (L2/3), ATM/FR and familiarity of SS7 networking.
- Provide expert trouble resolution for escalated core network troubles.
- Partner to lead the planning, design, implementation and optimization of new network products/services.
- Perform after hours support duties to sustain networking systems and service levels – 24/7/365.
- Develop, document, implement and maintain processes and procedures related to service delivery.
- Partner with peers to ensure reliability, availability and scalability thresholds are maintained.
- Provide guidance and technical training to technical support staff as needed.
Qualifications:
- Working knowledge of routing and switching from Core to Distribution layers.
- Working knowledge of network hardware design and maintenance.
- Working knowledge of design, implementation and maintenance of BGP, OSPF and IS-IS protocols in a carrier data network.
- Ability to implement industry standards and “best practices” relative to data networking.
- Competencies: Leadership, confidence and vision.
- Education/Experience: 4-year technical degree and/or equivalent training and minimum of 4-6 years of experiences pertaining to the data networking industry.
Experience:
- Routing Disciplines: IPv4, IPv6, BGP, IS-IS, OSPF, SNMP, MPLS, ATM/FR, QoS, MCGP/SIP, SONET, and Mulitcast
- Equipment Experience: Enterprise/Carrier routing platforms (routers, switches voice gateways, etc.) and Network transport platforms (DWDM, SONET, DACS, etc.)
- Core Routing: Previous experience maintaining a multi-state core network strongly desired.
Location: Waynesboro, Richmond, Daleville, Charleston, VA
Sr. Network Engineer/Network Engineer II
The Sr. Network Engineer/Network Engineer II is responsible for integrating new initiatives into existing architecture while looking for opportunities for improvement in all network elements that the Wireless Engineering team supports. The primary responsibilities include performance engineering and support and building of translations for (4) Alcatel-Lucent packet switches and (2) Nortel MTX's, Alcatel-Lucent USDS-HLR, Airwide and Alcatel-Lucent SMSC's, AirWide OTA and Movius voicemail platforms. This individual should have the expertise to use command line interfaces to look at configurations within the platforms, create statistical graphs using data produced by the systems and pinpoint areas of concern and need for improvement. Additional skill sets and traits are as follows:
- Demonstrated experience successfully interfacing with internal customers regarding network issues and service solutions in meeting objectives for the wireless business. Candidate should have a strong ability to express himself/herself clearly and concisely both verbally and in writing.
- Has the skills and knowledge necessary to fulfill all aspects of a technical support role as well as demonstrated ability to work alone/unsupervised.
- Above average analytical skills and demonstrated excellence in troubleshooting issues within the network and working the issue to resolution.
- Demonstrated experience in successfully leading large scale cross-functional projects.
- Demonstrated ability to work as a team player and enjoys collaboration.
- Demonstrated proficiency with SS7 ISUP and IS41 protocols is a requirement.
- Experience with scripting in UNIX and databases like SQL and Access desirable.
- Bachelor degree in engineering or ITS discipline preferred and/or 5 years equivalent experience in Alcatel-Lucent or Nortel MTX translations.
Location: Waynesboro, VA
Sn RF Engineer
Principal Duties and Responsibilities:
- Provide leadership and guidance to the local RF Teams
- Monitor system performance metrics daily to identify discrepancies, trend performance, and identify anomalies
- Present executive performance summaries to the VP and Director of RF Engineering, Operations, and Performance
- Support Corporate RF and EVDO department requirements by researching technical literature, performing field review of EVDO issues, evaluating EVDO customer troubles, etc.
- Additional responsibilities may be assigned at the Manager’s discretion to meet the needs of the company’s daily activities
Familiarity with any of the following would be beneficial:
- Software: Visual Basic, Perl, Korn Shell, Unix, MS Excel, MS Access, Planet EV, Java Script, Ericsson TEMS, Grayson WMS, Motorola UNO, and Prospect.
- Hardware: Motorola CDMA Equipment Family (SC300, SC4812, CBSC, OMC), Lucent CDMA Equipment Family (5E, ECP, ModCell 4.0B and Compact ModCells), Nortel DMS-1000, and/or Agilent 8935.
- General: CDMA and EVDO concepts, RF propagation models, and/or telecommunications.
- Candidate must be enthusiastic, able to work independently with little direct supervision, and able to communicate well both written and verbally.
Location: Waynesboro, VA
Senior RF Engineer
JOB DESCRIPTION:
- Provide leadership and guidance to the RF team.
- Monitoring system performance metrics daily to identify discrepancies
- Analyzing performance data collected during system drives to identify and correct discrepancies
- Optimizing network equipment to maximize system performance
- Working closely with Operations Team to ensure all discrepancies are resolved in a timely fashion
- Interfacing with Sales, Marketing, and Customer Care Teams to provide technical resolution to customer complaints
- Designing network expansions by using path loss prediction tools (Planet EV) and CW drive tests
- Supporting Cell Site additions by working closely with Site Acquisition Team, by providing written defense of site candidates to planning staffs, and by offering technical expertise at zoning hearings
- Familiarity with any of the following would be beneficial:
Software: Visual Basic, Perl, Korn Shell, Unix, MS Excel, MS Access, Planet EV, Java Script, Ericsson TEMS, Grayson WMS, Motorola UNO, and the Prospect.
Hardware: Motorola CDMA Equipment Family (SC300, SC4812, CBSC, OMC), Lucent CDMA Equipment Family (5E, ECP, ModCell 4.0B and Compact Mods) Nortel DMS-1000, and/or Agilent 8935.
General: CDMA concepts, RF propagation models, and/or telecommunications.
Candidate must be enthusiastic, able to work independently with little direct supervision, and able to communicate well both written and verbally.
Location: Waynesboro/Daleville, VA
Business Analyst, Sr. Business Analyst, Technical Analyst
Job Responsibilities:
- Work with product managers or project sponsors to document a product's vision and the project's scope.
- Identify project stakeholders and user classes. Document user class characteristics. Identify appropriate representatives for each user class and negotiate their responsibilities.
- Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, workflow analysis, and data flow diagrams.
- Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
- Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by development and other technical personnel.
- Define quality attributes, external interfaces, constraints, and other non-functional requirements.
- Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.
- Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, unambiguous, and verifiable, and that they conform to standards.
- Participate in requirements prioritization.
- Participate in peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.
- Enter, manipulate, and report on requirements stored in a systematized commercial requirements management tool. Define requirement attributes and facilitate their use throughout the project.
- Manage requirements traceability information and track requirements status throughout the project.
- Manage changes to baselined requirements through effective application of change control processes and tools.
- Establish and implement effective requirements practices, including use and continuous improvement of a requirements process. Assist with the development of the organization's requirements engineering policies, procedures, and tools.
- Implement ways to reuse requirements across projects.
- Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates.
Knowledge Requirements:
- An understanding of requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice; familiarity with requirements engineering tools, books and resources
- An understanding of how to practice requirements engineering according to software development life cycles in a team environment
- Knowledge of product management concepts and how enterprise software products are positioned and developed
- Application domain knowledge is a plus, to have credibility with user representatives and be able to work effectively with them
- Experience in Wireless, Wireline telecommunications business or other industries where gathering technical information for service oriented products are offered.
- Exposure or proficiency with Microsoft SQL Sever 2005 with the ability to read, update, insert or delete data, including the understanding of relational databases, and trouble shooting skills
- Exposure or proficiency with Microsoft Reporting Services - configuring and setting up reports and trouble shooting skills
- Basic understanding of Microsoft IIS Packages and their use in an enterprise environment
- Basic knowledge and exposure to source code controls in the deployment of software through automated tools.
- Advanced knowledge of Microsoft Office 2003/2007 suites including extensive work with Microsoft Visio.
Location: Waynesboro, VA
- Email Cover Letter & Resume
- Direct Mail ATTN: Human Resource Manager, 1154 Shenandoah Village Drive, Waynesboro, VA 22980
Fax: (540) 941-8252
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Retail / Sales |
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Retail Sales Manager
JOB DESCRIPTION:
- Will be directly responsible and accountable for supervision of staff, merchandise standards, inventory and store profitability.
- Other responsibilities will include training and motivating staff members.
- Dynamic interpersonal and communication skills required.
- Extensive background in retail operations, inventory management and merchandising preferred.
- Wireless telecommunications experience a plus.
Location: Martinsville, VA
Retail Sales Manager
JOB DESCRIPTION:
- Will be directly responsible and accountable for supervision of staff, merchandise standards, inventory and store profitability.
- Other responsibilities will include training and motivating staff members.
- Dynamic interpersonal and communication skills required.
- Extensive background in retail operations, inventory management and merchandising preferred.
- Wireless telecommunications experience a plus.
Location: Radford/NRV, VA
Retail Assistant Manager
JOB DESCRIPTION:
- Will be responsible and accountable for supervision of staff, merchandise standards, inventory and store profitability.
- Maintain the highest standards of customer service at all times.
- Other responsibilities will include training and motivating staff members.
QUALIFICATIONS:
- Extensive background in retail operations, inventory management, human resources, and merchandising preferred.
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Virginia Beach, VA (Kiosk Locations)
Customer Care Representative
Qualifications:
- We are currently seeking friendly, service oriented people in our state-of-the-art call center to provide world class customer service to our wireless PCS customers. Qualified applicants will be energetic problem solvers, excellent communicators and good listeners with computer and internet proficiency. Customer service or sales backgrounds are preferred. Requires working rotating weekends and holidays.
- Starting pay is $10.56/hr and increases to $11.27/hr after 6 months, plus shift premium of $0.75/hr, and target commission of $500/month. Our Customer Care Representatives average over $29,000 per year in base salary, shift premium and commissions. This entry level position also offers excellent opportunities for advancement after 12 months.
- 2:00 PM - 11:00 PM shift
Location: Waynesboro, VA
Location: Daleville, VA
Customer Service Representative (Part-Time)
Functions and Responsibilities:
- To provide stellar customer service to retail customers in our retail stores;
- Take 20-100 payments daily (depending on volume of store);
- Sell accessories;
- Answer billing questions;
- Conduct rate plan analysis;
- Save upset customers from leaving Ntelos;
- Troubleshoot phone issues;
- Sell features;
- Assist reps in the store with customer service issues.
Qualifications:
- Education: High School degree preferred.
- Related Experience: Keyboarding / Computer experience preferred.
- Special Training or Competence: Customer Service and Communication Training a plus.
Location: Richmond, VA (Laburnum Store)
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Martinsville, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Short Pump Store; West Broad Street; Chesterfield Town Center Kiosk; Midlothian Store, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Chesapeake, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Chesapeake, VA (Chesapeake Mall Kiosk)
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Radford/NRV, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Virginia Beach, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Newport News, VA
- Email Cover Letter & Resume
- Direct Mail ATTN: Linda Wakefield Human Resource Manager, 415 Port Centre Parkway, Suite 95, Portsmouth, VA 23704 Fax 757-966-5928
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: Charlottesville, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: Virginia Beach, VA
- Email Cover Letter & Resume
- Direct Mail ATTN: Linda Wakefield Human Resource Manager, 415 Port Centre Parkway, Suite 95, Portsmouth, VA 23704 Fax 757-966-5928
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